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Volunteer Crisis Line Worker

Dunedin, New Zealand

Job Type

Volunteer - Casual/Flexible

About the Role

Nau mai, Haere mai; Our vision is for all in Aotearoa to live free from domestic and family violence and we are seeking a team of dedicated Crisis Line volunteers to provide crisis intervention and possible intake into our safe house for women, young people and children experiencing abuse.
“Do you want to make a difference for women and children in our community”?
“Do you have empathy, understanding and time to give on our 24 hour 7 day a week Crisis Line Roster”?
Whakarongorau triages the calls between the hours of 4:30pm and 9:00am, however should a woman or whanau be in crisis or require Safe House admission they will be put the call through to you as a part of our vital frontline team.

* Our ongoing support and training will assist you to understand the dynamics of domestic violence.
* You will develop listening, advocacy, and empathy skills.
* You will be working with women and children, empowering them to live lives free from violence and abuse.
* A part of the role will include challenging societal beliefs and provide social commentary on the role of domestic violence in Aotearoa New Zealands relationships.
* You will be providing non-judgmental support and advocacy to women in crisis.
* You will be working in an environment that recognizes the needs of a diverse range of women.
* There will also be the opportunity to meet and work with other caring community-minded people. You will receive monthly supervision and ongoing support as a part of the role.

You will make up a vital role within our community for women and children requiring safety.

This is a 24 hour crisis line roster, (as above) Whakarongorau triage all call 4:30pm until 9:00am. You will be assigned shifts due to your availability.

If you are interested in this role please email a copy of your CV and Cover Letter.


  • The ideal candidates for this role should be able to commit to volunteer role between 10 - 12 months minimum.

  • Candidates must have been living free from family harm for the last 3 years.

  • Volunteers must hold a full NZ Drivers License and pass Police Vetting

About the Company

Te Whare Pounamu Dunedin Women's Refuge advocates for women, whānau, tamariki (children) and rangatahi (youth) supporting a pathway to safety, regardless of ethnicity, gender identity, sexual orientation, or socio-economic circumstances.

Our aim is to eliminate family violence in our community by providing support, advocacy, education, and awareness

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